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Get Help

When our pupils or families have any worries or concerns the first place to ask for help should be your Form Tutor or Achievement Director, however there are times when you may not feel able to. Below are details for a variety of organisations who can provide help for different issues.

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Anna Freud National Centre for Children and Families

Provides a Crisis Messenger Service which is free, confidential, 24/7 text message support service for anyone who is feeling overwhelmed or is struggling to cope. Text: AFC to 85258

‘On My Mind’ aims to empower young people to make informed choices about their mental health and wellbeing through advice, support, tips and self-care strategies. on-my-mind/


Barnardo’s provides a range of services to children, young people and families across the UK. Services address problems including sexual exploitation, substance misuse and homelessness.

Head Office

BBC Bitesize

Offers support, advice and tips to children and young people on a host of areas including mental health, wellbeing, resilience, identity and healthy relationships. ize/collections/life-andwellbeing/1

BEAT Youthline

Offers support to children and young people with an eating disorder. Phone: 0808 801 0711



Website providing free, confidential sexual health advice and contraception for young people, up to age 25.



Free, confidential 24-hour helpline that offers support for any kind of problem.

Tel: 0800 11 11

Educational Action Challenging Homophobia (EACH)

Offers advice and support online and through their freephone Helpline for children experiencing homophobic, biphobic or transphobic bullying or harassment. Phone: 0808 1000 143 open Monday to Friday 10am to 5pm. 

Every Mind Matters

Expert advice and practical tips to help you look after your mental health and wellbeing, including sleep, self-care, and dealing with change.


A free service providing advice to people of all ages about drugs; can provide information about local support services.

Tel: 0800 77 66 00

Hope Again

Youth website of Cruse Bereavement Care. They provide advice for any young person dealing with the loss of a loved one.


Free, safe and anonymous online mental wellbeing community, accredited by the British Association for Counselling and Psychotherapy. It includes: • a magazine • discussion boards • messages or live chat with their team • a daily journal you can fill in



A free educational resource from Health Education England on children and young people's mental health.

Missing People

A helpline providing support, advice and practical help for friends and family concerned about someone who is missing.

Tel: 116 000

Now and Beyond

The UK's first multidisciplinary directory for children and young people's mental health and wellbeing providers. Includes information about locally available services. uk/help-and-support



Child protection helpline gives information, advice and counselling to anyone worried about a child.

Tel: 0808 800 5000

Papyrus (Prevention of Young Suicide)

Provides advice and support for professionals supporting young people who feel like they want to take their own life, through online support and resources. Phone: 0800 068 41 41 Text: 07786 209 687

Rape and Sexual Abuse Support Centre

Support by telephone and post, counselling for women and girls, also a referral service for boys and men.

Tel: 0808 802 9999



Offers accommodation and support to women and children escaping domestic violence.

Tel: 0808 200 0247


Runaway Helpline

24-hour confidential free phone number providing support and a ‘message home’ service.

Tel: 116 000 - Free and Confidential



A organisation you can ring at any time of the day or night. Call 116 123 Email:


Free confidential advice on sex and relationships for under 18s.


Provides free, confidential, 24/7 text message support in the UK for anyone struggling to cope. They can help with issues including suicidal thoughts, depression, anxiety, panic attacks, abuse, self-harm, relationship problems and bullying. Text ‘Shout’ to 85258 to get an empathetic, trained volunteer who will listen and work with you to solve problems.


Suzy Lamplugh Trust

Campaigns on personal safety issues and provides advice on personal safety and how to avoid putting yourself at risk.


Switchboard LGBT+

Helpline is a safe space for anyone to discuss anything, including sexuality, gender identity, sexual health and emotional well-being. They help people to explore the right options for themselves through support on the phone and through email and instant messaging service. Phone: 0300 330 0630 Email:

Website and web chat: 

Teen Sleep Hub

Offers advice, support and tips on achieving a good night’s sleep.

The Think Ninja

(freely available and adapted for COVID-19) app educates children and young people about mental health, emotional wellbeing and provide skills young people can use to build resilience and stay well. App:

The Mix

The UK’s leading support service for young people. They offer help and support to help with any challenge children are facing from mental health to money, from homelessness to finding a job, from breakups to drugs. Talk to them via their online community, on social, through their free, confidential helpline or counselling service. Text: THEMIX to 85258 Phone: 0808 808 4994

Website and online chat:


Victim Support

Free, confidential support to help anyone deal with an experience of crime, whether they go to the police or not.

Tel: 0808 16 89 111

Young Minds Crisis Messenger

Provides free crisis support every day of the week, at any time day or night. All texts are answered by trained volunteers, with support from experienced clinical supervisors.Text: YM to 85258 (24/7) for urgent help

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